PointCup.com

FAQ

Registration, login, logout, etc.

Forgot my password.
If you've forgotten your log-in password, please reset your password password at the top of the site.
I can’t login.
There may be an error in the information you entered, or you may have already applied for a membership termination.
If you have not applied for membership termination, please reset your password by.
You are not allowed to use the account that has already been applied for membership termination.
We are very sorry, but please register again from new member.
Confirmation email not received.
We will automatically send a confirmation email at the time of membership registration and a password reissue email to your email address.
If you do not find the email in your inbox, please check your spam filter or bulk email folder.
If you cannot find it even in the spam folder, there is a possibility that it has been deleted from the provider as spam mail.
In that case, we apologize for the inconvenience, please contact .
I want to change member registration information.
After logging in to the member page, you can change your account information from member information .
I want to cancel my membership from POINTCUP.COM.
If you would like to terminate your account from this site, please contact us at or .
※ Please be aware that your points will be deleted after you terminate your membership, and you will not be able to use them when you have completed your termination.

POINTCUP.COMのご利用について

I want to know how to use the points.
ポイントの購入方法につきまして、ポイント購入方法をご参照ください。
また、ポイントの移動方法はポイント移動方法にてご説明しておりますので、そちらをご確認ください。
Points are decreasing even though I didn't purchase it.
Please contact us and let us know the details so that we can investigate the cause.
We will contact you as soon as we confirm the details.
I bought points, but they haven't increased.
Please contact us and let us know the details so that we can investigate the cause.
We will contact you as soon as we confirm the details.
I bought points, but I want to cancel it.
We are very sorry, but if you purchase at your own will, we cannot cancel (refund) after the payment is completed.